If your business is open sixteen hours or more, there's a good chance you’ve heard of the term “swing shift.” In a lot of standard first and second shift businesses, the managers schedule their employees to work one shift, and they stick with that for the length of their employment.


While this scheduling strategy keeps things clean and simple, it doesn’t always make the most sense economically and performance-wise.


In this guide, we’ll help you understand swing and rotating shifts and also help you implement them successfully in your business. 

What is a Swing Shift?



First, we need to understand what a swing shift is. As we said, the traditional schedule typically runs 7 am-3 pm and then 3 pm-11 pm with slight variations based on the business. 


While this might make sense for manufacturing, warehouse, or office jobs, what about businesses that can’t always anticipate their peak hours? Some of these businesses include restaurants, hotels, and call centers.


These types of businesses often utilize swing shifts to make up for meal times and peak business hours. 


For example, if a business is open from 7 am until 11 pm, they may have two employees scheduled for 7-3 and two scheduled for 3-11.


A swing shift employee may come in and work 10-6 or 11-7 based on the necessity. As a business owner or manager, you can determine when your peak hours are to decide when you want those swing shift employees to work.


In a restaurant, the peak hours might be around dinner time. During this time is when you would want to have more employees scheduled with them being off around 8 pm when the sales start to slow down again.


The main thing to remember about the swing shift is that it overlaps the schedule of other employees and doesn’t always remain the same.


One week, the manager may want the swing shift employees to work 10-6, and the next week they might work 12-8 based on the needs of the business.


What Types of Industries Utilize Swing Shift Hours?



Many businesses use swing shift schedules to make up for lapses in resources. Some examples are:


  • Restaurant
  • Lodging
  • Bars
  • Nursing
  • Emergency Services
  • Grocery Stores
  • Call Centers
  • Retail


As you can see, a lot of these businesses mentioned above don’t operate on a typical schedule. For example, a grocery store may receive a shipment of products on Tuesday, which requires individual employees to leave their regular job of stocking shelves to unload the truck. 


The manager may need to add a swing shift employee this day to make up for the change in workflow. 


In nursing and most healthcare, it is not uncommon for professionals to work rotating 12-hour shifts. These shifts might run from 7 am-7 pm and visa versa. 


In between, there may be a swing shift that splits the difference to allow nurses to have a meal and take a break during their long shift.

Advantages of the Swing Shift


For the business owner, there are many advantages to using a swing shift schedule. First, you’re able to make up for lapses in workforce. If someone needs to take a break or leave early, you’ll have an extra person to make up the difference.


Swing shifts are also great to add support during busy periods. In fast food service, managers may add a swing shift that runs through the busy lunch period because that is their peak time of day. They may also add another one to run through the dinner period because of the sales volume, as well. 


Having the right amount of staff is not only essential to serving your customers, but it also helps with employee morale. Ensuring that your team has the right amount of support makes their job easier and makes your business a better place to work. 


From an employee standpoint, there are advantages as well. Employees who work swing shifts usually have more time in the morning and evening to accomplish personal tasks. For people who work a traditional 8-4 or 9-5, it’s challenging to make appointments and get things done during the day because you work normal working hours. 


For someone working 11-7 or 12-8, they have the freedom to schedule appointments and run errands in the morning before they come into work. They also get home and still have time to see friends and family before the world goes to sleep.


Disadvantages of the Swing Shift

The main issue with swing shifts for business owners is managing the scheduling of employees. It’s challenging to manage all of these varying shifts when you have people coming and going at all hours of the day. 


You may also face the challenge of trying to schedule around peak hours, which is hard to anticipate in a lot of businesses. 


What is a Rotating Shift Schedule?



Many people confuse a rotating shift with a swing shift; they’re entirely different. When someone works a rotating schedule, it means they cycle between shifts.


For example, this is a popular scheduling strategy in healthcare. Nurse group A might work the day shift for two weeks, and nurse group B works the night shift. After those two weeks, they switch, and group A works the night shift, and group B works the day shift.


Simple, right? 


Rotating shifts are widespread in occupations that vary significantly from shift to shift. For example, police officers may prefer to work the day shift because it is less stressful and dangerous than working at night.


If one group of police officers are forced to work the night shift all the time, they might feel like they’re getting the short end of the stick. Of course, this might vary based on seniority and other factors as well. 


The same is true for restaurants. Servers in restaurants may make more when they work the dinner shift because the checks are larger, and there are more customers. If a group of servers are always forced to work the lunch shift, they might become discouraged because they aren’t making as much money as the night shift workers.


Managers offer rotating shifts as a way of keeping everything fair.


Advantages of a Rotating Work Schedule

There are many advantages to a rotating shift strategy; here are some of the most significant ones.


Equal opportunity

As we said, rotating employees allows everyone the chance to work during peak hours. If employees work for commission, this will increase their morale and allow them the opportunity to make more money.


Customer service

If you’ve ever had a job in fast food, this point might ring a bell for you. During the day shift, you have all of your best employees and managers scheduled because that is the most desirable shift.


Next thing you know, the bottom falls out at night because all of the underperforming employees come in and the good ones leave. Standards go out the window, customer service is gone, and money is lost. 


Keeping employees on rotating shifts allows your best employees to be available at all hours, so proper training and standards are met, no matter what time of day it is.

Training


Having your new employees trained by your best is what every manager or owner wants, right? If you limit an employee to one shift, you’re only exposing them to a certain way of doing things. As we mentioned in the previous point, that could mean the new employee isn’t getting trained according to your standards. 


Having a rotating shift schedule allows you to touch base with all employees and ensure they’re receiving the training and support they need.


Disadvantages of a Rotating Work Schedule

The primary and apparent downside to a rotating work schedule is the lack of consistency. Many employees may not want to work a rotating schedule because it complicates their life if they don’t always work at the same time.


It’s essential to have a set plan for how you’ll manage your rotating shifts. Employees should have a heads up as to what shift they’re working in the future so they can plan their life around their job.


Another downside is the physical aspect. If a team member gets up at 5 am for two weeks so they can make it into work for 7 am, their body may get used to that. Now they have to change their schedule and work until 11 pm for two weeks, which can mess with their circadian rhythm.


Some people adjust to this easily, while others never adjust.


How to Create a Rotating Shift Schedule



The basic rotating shift schedule would contain a group of teams labeled A, B, and C, but it’s not always going to be that simple. Depending on your type of business, you might need a way to schedule your team members and ensure you always have the right amount of staff planned at the right time 


There’s a strategy called a “2-2 3-2 2-3” rotating shift; don’t worry, it’s not as complicated as it sounds. The shift schedule would run something like this:


  • Two on, two off
  • Three on, two off
  • Two on, three off


There are variations of this, and you’ll have to find out what makes the most sense for your business. When you split the days and nights on and off like this, it creates gaps in between the changing schedules, so your employees always have an opportunity to get enough rest and take care of personal business. 


Does That Sound Like Too Much Work?

We understand if that sounds like a lot of work with plenty of room for error (because it is). If you’re switching to a rotating schedule, it’s easy to make mistakes that can leave you understaffed during peak hours or overstaffed during slow periods.


That’s why we created TrackTime24. This premium online staff scheduling app allows you to create a shift roster with employee schedules in minutes instead of hours. You can reduce your scheduling problems with our schedule maker assign jobs and positions quickly and efficiently.


Planning a rotating schedule is chaotic, and there are plenty of places where things can slip through the cracks. Next thing you know, you’re dealing with frustrated customers or employees because you don’t have enough staff on when you need it most.


TrackTime24 prevents this by keeping everything in one place so you can ensure you always have the right amount of help at all times.


If time management is important to you, TrackTime24 helps automate your scheduling as well. Our schedule maker wizard helps auto-generate schedules with the click of a button. It takes previous schedules you’ve created based on your sales volume and helps you generate the ideal roster based on your projections.


You’ll also save time with the easy to use drag and drop system of TrackTime24. You no longer have to input every employee's information into excel manually. You can copy and move employee shifts using the interactive interface.


This feature allows you to spend more time on your business and less time in the office worrying about scheduling.


In a growing digital world, it’s crucial for you and your employees to have access to information no matter where you are. TrackTime24 has a mobile schedule so your employees can check their work hours directly from their phone so they can plan around their work hours.


All this data is stored safely on our servers, and you can download and import information for your records as well.


Finally, how many times have you had employees change and swap schedules without you knowing it? TrackTime24 keeps track of this as well. You’ll receive notifications of all schedule changes so you can keep a close eye on your staffing, so you’re never short-staffed.


Final Thoughts

By now, you should have an answer to the question, “what’s a swing shift?” You should also know how to implement a rotating schedule and swing shift strategy in your business. If you think these unique scheduling methods can work for you, be sure to check out TrackTime24 and learn more about how we can help.